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COVID-19 ASSURANCES

Brows & Beyond maintain the Covid-19 standards and protocol for close contact Level 2. Please follow the instructions of Brows & Beyond when entering the premises. This includes no recent travel, no contact with infected Covid-19 people, no signs of illness AT ALL, wearing a mask during the procedure is a MUST, washing hands is a requirement, waiting in your vehicle until you receive a text prior to entering the clinic, knowledge that your details will be available to the Ministry of Health should they require it in the future should the need arise.

PAYMENT TERMS

Brows & Beyond requires payment on completion of your appointment unless an alternative arrangement is made. We accept cash, or Eftpos or direct credit prior to your appointment (bank account details on booking page)

 

GUARANTEES

Brows & Beyond can make no guarantee as to how long your individual results will last. Client results will vary from person to person. Although it is effective and can last up to a year in most cases, no guarantee can be made about the length of time they will last. Since everyone’s skin is different, it is very important that each client understands that we cannot guarantee how long the pigment will retain in your skin. Retention depends on your skin type, texture, oiliness, and aftercare. Most clients will need 12-18 month touch-up, but results will vary from person to person.

 

BOOKING POLICY

All bookings will begin with an online Teleport.Video consultation. Once you are approved for a cosmetic tattoo, removal, plasma procedure, you will be asked to book your appointment online. A deposit will be taken by credit card. You will forfeit this deposit should you fail to arrive to your appointment unless a valid medical or other reason is deemed suitable. We always do our best to meet your booking request. To avoid disappointment, we recommend booking at least one week in advance. We recommend making future bookings at the end of each service to secure your ideal appointment time. Bookings can also be made on this website, or by calling 021 883770.

 

CANCELLATION POLICY

In the event you would like to reschedule or cancel your appointment, you may do so on this website or by giving us a call, any time up to 48 hours before your scheduled appointment. If you miss an appointment without contacting us within the required time, this is considered a missed appointment. You will forfeit your deposit if you fail to show up for your appointment, non negotiable.

 

LATE POLICY

If a client is more than 20 minutes late without prior notice for a scheduled appointment, we will consider this a missed appointment and the $50.00 cancellation fee will be charged. New Level 2 Covid-19 rules apply, there is to be no contact or crossing of paths of each client and an extended time between each client will apply to avoid the transmission of any potential threats.

 

LIMITATION OF LIABILITY

In no event shall Brows & Beyond, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website, services rendered, and products sold whether such liability is under contract.  Brows & Beyond, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website, services rendered, and products sold.

 

WE RESERVE THE RIGHT TO REFUSE  OUR SERVICES

Prices are subject to change; however, we will honor the price your appointment was associated with upon booking.

Prices are subject to changes and further charges may be applicable for corrective work (i.e. correction of another technician’s work).

If you have an existing cosmetic tattoo and you wish for us to enhance and/or change your existing tattoo, please email us a few close-up photos so we can determine if we can help. Failure to do so and we cannot proceed with your scheduled appointment, we will have to charge a cancellation fee of $50.00

Each new treatment is two sessions; one being the initial procedure and the other session is to fill in any gaps that did not take from the first session. On the rare occasion a client may need a third session due to having a skin type that is more resistant to the implantation of pigment or from incorrect aftercare taken and will be charged accordingly.

A touch-up treatment should be booked at least 6-8 weeks after the initial treatment. It is your responsibly to book this within that time frame at a and failure to do so within a 3 month time frame will mean we are back to square one again as a lot of pigmentation will be lost at that point in time.